| 1 |
E Mail |
24 Nov 2024 |
|
Urgent Action Required: Non-payment of Salaries and Mismanagement by CCECC – Karachi Mobility Project |
Email to CRE to take action and resolve this matter |
Management |
Resloved |
| 2 |
Project Head Office |
10 Dec 2024 |
Mr. Sarwer Murtaza (Contractor’s Project Manager at ZKB) |
Unprofessional Conduct and Ethical Violations by Mr. Faisal Qazi (Consultant’s Quantity Surveyor) |
GRC Committee investigated the matter and resolved the conflict |
Conflict |
Resloved |
| 3 |
E Mail |
13 Jan 2025 |
Mr. Akhtar Khan (Former OHS Specialist at ZKB Engineering & Constructors) |
Unjust Termination |
Email to SSS of ZKB to investigate the matter and then GRC investigated again and give the decision to compensate the complainant |
Management |
Resloved |
| 4 |
Letter |
27 Jan 2025 |
Confidential |
Confidential |
Confidential |
Confidential |
Resloved |
| 5 |
Project Site |
03 Feb 2025 |
Mr. Nehal Akhtar (Secretary General at Korangi Association Trade & Industry) |
Yellow Line Bridge has blocked the road leading to their factory & leaving no room for Entry or Exit to Al-Hadeed Engineering Works Factory |
KMP social team investigated the matter & Social & Technical Team visit the site and restored temporary access to Al-Hadeed Engineering Works Factory |
Access |
Resloved |
| 6 |
Toll free |
18 Mar 2025 |
Anwer |
Query: The Call received by Anwer at KMP toll free number on 18th March 2025 & 19th March 2025. The caller inquired information about the Yellow Line BRT routes, Specifically the saction extending from Shahrah-e-Quaideen to FTC along Shahrah-e-faisal. They sought clarification on the exact points where the route makes turns and requested information regarding the presence of any underpass corridor or overhead bridge within the Yellow Line BRT Project. |
The Caller was provided with detailed information regarding routes, underpass corridors, and overhead bridges. The communication was conducted in a clear, professional, and engaging manner. Based on interaction as the same caller reached out again on 19th March 2025. The caller appeared to be satisfied with the responses received on both occasions. |
Other |
Resloved |
| 7 |
Letter |
19 Mar 2025 |
Muhammad Arshad Nursery Owner (At Jam Sadiq Bridge) |
A letter received by Mr Muhammad Arshad to PD, Nursery No 155 allotted to Mr Muhammad Ishaq by KMC, which is further purchased by Mr Muhammad Arshad from Mr Muhammad Ishaq and the rent is paid to KMC, and Mr Muhammad Arshad posses a valid agreement as proof of ownership. however, despite conducting site survey at Jam Sadiq Bridge BRT Yellow Line, the survey team did not include his nursery in the list so Mr Muhammad Arshad requested compensation for displacement of his nursery as other nurseries have been included in the compension list. The GRM team send letter to NESPAK for further investigation . |
The Social Team of KMP initially referred the case to the JV Consultant for investigation. However, the report submitted by the JV Consultant was found unsatisfactory by the Social Development Specialist due to lack of proper validation and supporting evidence. As a result, the matter was referred to the Third Party Monitoring Agent (TPMA) for an independent review. The findings of the TPMA contradicted the conclusions of the JV Consultant’s report. Consequently, the JV Consultant has now been asked once again to re-validate the case in light of TPMA’s assessment. |
Resettlement |
In Process |
| 8 |
Toll free |
14 Apr 2025 |
Umar Laborer at Jam Sadiq Bridge Yellow Line Site |
The complaint was received by telephone operator Mr. Muhammad Nazir via the toll-free number. The complainant Umar, a laborer working at Package 4 Jam Sadiq Bridge site, reported experiencing extreme heat both during the day and at night, along with a lack of adequate facilities. Umar stated that upon returning to the camp after working outdoors, he finds the camp already occupied by 7 to 8 individuals, and there is only one fan available. He has requested an increase in the number of fans in the camp to alleviate the discomfort caused by the heat. The GRM team send Email to CRC for further investigation . |
The consultant’s Social Development Specialist conducted a site visit and identified the ventilation issue. Following prompt interverntion, 2 fan were installed in each of the affected rooms, which previously had only one. This upgrade has significantly enhanced ventilation and overall comfort for the 7 – 8 workers residing in each room. |
Labour Issuees |
Resloved |
| 9 |
E Mail |
26 Apr 2025 |
Muhammad Qasim Khushk (Planning Engineer at ZKB) |
An Email received at GRM Official mail [Mr Muhammad Qasim Khushk (Planning Engineer at ZKB) have raise a concern regarding facing continuous mental harassment (threat of termination by ZKB PM) and unprofessional behavior by the Project Manager at ZKB]. GRM committee is in process of investigating the matter. |
Release the full salary of Mr. Muhammad Qasim Khushk, which has been withheld without contractual justification and ensure the Planning Engineer position is immediately filled, either reinstate Mr. Muhammad Qasim Khushk to his original role or propose a qualified candidate for prior approval and deploy only upon written clearance from the Consultant on immediate basis. |
Other |
Resloved |
| 10 |
Other |
21 Apr 2025 |
Haris Jadoon |
The query was received by telephone operator Mr. Muhammad Nazir via PTCL number. The caller required an email address to join bidding & procurement process for Package – 3B construction of road corridor & BRT infrastructur, Yellow BRT corridor segment 0, 1 & 3. |
The caller was provided with the an email address & a link of Yellow Line website for further details and provided the information regarding currently opened bidding & procurement for Package-3B construction og road corridor & BRT infrastructure. The caller appear to be satisfied with the reponses received. |
Other |
Resloved |
| 11 |
Letter |
13 May 2025 |
Mr Resham Khan Watchman |
The letter was received to GRM [ Mr Resham Khan reported receiving less salary than the agreed salary of PKR. 30,000/month, but receiving only PKR. 23,000/month for two months and PKR. 14,000 after Eid. A prior complaint was allegedly removed by management. He also claims no leaves compensation despite not taking leave for seven months, reports verbal abuse and threats when raising the issue. He requested full salary payment and compension for Eid & unused leaves. |
Mr Reshan Khan war promtly paid one month’s salary, four days Eid salary and two day’s salary for the month of May, thereby fulfilling his initail Demands. During the discussion regarding the demand for PKR. 30,000/month, it was confirmed that Mr Resham Khan had agreed to a monthly salary PKR 23,000/month at the time of his appointment. This clarification was acknowledged and agreed upon by all parties present. The matter is now considered resolved to the satisfication of the complainant. |
Salary Issues |
Resloved |
| 12 |
E Mail |
13 May 2025 |
Ms Sangeen Arsalan Social Safeguard Specialist ZKB |
Email Received at GRM mail [ complaint was received against Mr. Tariq JV Consultant NESPAK, citing unprofessional conduct including unreasonable request to stay late for the documents printing and pattern of harassment. |
The GRC found no evidance of harasement, however, concern was based on percieved work pressure and Mr Tariq’s tone. Ms. Sangeen bypassed internal grievance procedure by contacting World Bank directly. Continued monitoring revealed unsatisfectory performance in her social safeguard role. CRE instructed Replacement of Ms. Sangeen by invoking Contract Clause 6.9 due to non-professional attitude and unsatisfactory performance. |
Work Place Harassment |
Resloved |
| 13 |
Toll free |
02 Jun 2025 |
Muhammad Ameen Caller |
Query The caller inquired information about the women / Transgender / Intersex Bus Operators Training Program For Operation of HTV Services (Buses, Trucks, Trailers, Cranes, and any type of heavy Transporst ) under capacity building Program of KMP Yellow Line BRT. Specifically its eligibility Criteria. He also asked whether male application are eligible to participate in the training . |
The caller was provided with the complete information regarding training program for operation of HTV Services (Buses, Trucks, Trailers,Cranes, any types of heavy Transport ) under capacity building program of KMP Yellow Line BRT. It was also conformed that application from male candidates are not eligible for the training only women / Transgender / Intersex are eligible. |
Other |
Resloved |
| 14 |
Other |
02 Jun 2025 |
Muhammad Sultan Caller |
The caller inquired about the women / Transgender / Intersex Bus Operators Training Program For Operation of HTV Services. Under capacity building Program of KMP Yellow Line BRT. He asked whether male applications are eligible to participate in the training program. |
the caller was provided with the complete information regarding training program for operation of HTV Services. under capacity building program of KMP Yellow Line BRT. It was also conformed that applications From male candidates are not eligible for the training only for Women / Transgender /Intersex are eligible. |
Other |
Resloved |
| 15 |
Toll free |
04 Jun 2025 |
Muhammad Azhar Driver Depot-2 |
A complaint From Mr. M Azhar, driver at Depot-2 (Pkg-I, Lot – II ), reported Non-payment of salaries for all drivers. Cummitted dates of 2nd & 3rd June 2025 by the contractor’s CEO Mr. Leo, were not met. Driver began a protest & refused to work. The situation escalated when Mr. Leo allegadly postpond payment to 16th June, after Eid-ul-Adha. Drivers demanded at least 50% salary be paid immediately to travel home for Eid. |
Emailed to CRE on an urgent basis to address the issue, and salary were payed befored Eid to all driver’s, labor and staff on an immediate basis. The complaint is now considered resolved. |
Salary Issues |
Resloved |
| 16 |
E Mail |
13 Jun 2025 |
Ayesha Zeb Community Liaison Officer Depot-2 |
An Email received (Ms. Ayesha reported unkind behaviour by the Project Manager at Depot -2 Yellow Line BRT. She stated that her brother -in-Law passed awaya, a day before eid, when she attempted to inform PM, his response was notably unsympathetic and unsupportive manner. She request to ensure all employees be treated with respect & compassion |
Mr. Leo (CEO) behaved inappropriately towards, Ms. Ayesha by speaking to her in a disrespectful manner and raising his voice, which caused her significant distress and discomfort . Mr. Tuaha Aziz Shah Dir Tech (KMP) held a meeting with both parties to address the matter. During the meeting, Mr. Leo acknowledged his miscunduct and extended a formal apology to Ms. Ayesha in the presence of Mr. Tuaha Aziz Shah. The matter is now considered resolved and the complaint is deemded closed. |
Conflict |
Resloved |
| 17 |
Whatsapp |
13 Jun 2025 |
Faizan Qureshi Global Traders Pakistan |
The Query was Received by Telephone Operator Mr. M Nazir via WhatsApp number through voice messages. The caller was seeking information regarding the currently opened building & procurment process, for Pakage 3B construction of road corridor & BRT infrasture, Yellow BRT corridor segments 0,1, & 2 |
The caller was provided with detailed information regarding currently opened bidding & procurement for pakage 3B construction of road corridor & BRT infrastructure of road corridor & BRT infrastructure, Yellow BRT corridor Segments 0,1,& 2 & Link of our website for advertisement & documents bases on their interation, the caller appeared to be satisfied with the responses received. |
Other |
Resloved |
| 18 |
Toll free |
16 Jun 2025 |
Muhammad Hassan Telephone Operator Pak Army Headquarter |
The Query was received by Telephone Operator Mr. Omparkash at PTCL number. The caller Mr. Muhammad Hassan (Telephone Operator) Five core headquarter Pak Army inquired about the contact details of Mr. Tuaha Aziz Shah Director Technical and same caller reached out again and informed that they had received the contact from samewhere else and conveyed their appreciation. |
The caller received contact details & after 5 minutes he called again for informing regarding the Query. |
Other |
Resloved |
| 19 |
Whatsapp |
19 Jun 2025 |
Anonymous |
Although the complainant raised an issue regarding residence without disclosing its specific location, but the GRM team has identified that the concern pertains to Depot 2. The issue will be addressed by relocating the existing accommodation to an alternative site. |
The issue will be addressed by relocating the existing accommodation to an alternative site which was communicated to the Depot 2 Management and until relocation water facilities should be provided by installing motor pump. |
Labour Issuees |
Resloved |
| 20 |
Toll free |
16 Jul 2025 |
Mr Mehmood Owner of Rental Buildings |
Complaint received at GRM PTCL [Mr Mehmood has raised a concern regarding the non-payment of rent for two of his buildings, as well as pending utility bills by Mr Noman Gul, who had rented both of his properties. He further stated that, due to the continued non-compliance, he has decided to seal the buildings until all outstanding dues are paid. for the investigation GRM KMP team has sent this case to Admin ZKB and Social Specialist ZKB.] |
Mr. Mehmood was paid the pending rent for the previous months on September 22, 2025, and the SSGC bill has also been cleared. There are a total of three electricity meters installed at the premises, out of which bills for two meters have been paid. Regarding the concern raised about delays in the payment of rent and utility bills, the property owner was informed that, as per company policy, the salary cutoff period falls between the 15th and 20th of each month. Consequently, rent and related payments are processed within this timeframe. The matter is therefore considered resolved and the complaint closed. |
Utilities |
Resloved |
| 21 |
Whatsapp |
31 Jul 2025 |
Mr Waleed Ahmed Quantity Surveyor ZKB |
Complaint received at GRM WhatsApp Text Message. [Mr Waleed Ahmed Quantity Surveyor At ZKB Contractor office since february 2025. He reported that agreed salary review-based on his qualification & experience – has not been honored. He joined at PKR. 45,000/- with a agreed-upon mutually by the employer & employee salary be raised after two months of joining, which remains unfulfilled. he requested the agreed salary adjustment be implemented. |
The Consultant investigated Mr. Waleed Ahmad’s (Quantity Surveyor, ZKB) grievance regarding a pending salary increment. The Contractor confirmed that the increment is under process, awaiting management approval. Despite being informed, Mr. Waleed expressed dissatisfaction and chose not to continue his services under the existing salary terms. He later confirmed withdrawal of his grievance; hence, the matter stands closed. |
Management |
Resloved |
| 22 |
Whatsapp |
04 Aug 2025 |
Mr Muhammad Amir Laborar at Jam Sadiq Bridge |
A complaint was received at via WhatsApp call. The complainant Muhammad Amir a Laborar working at Jam Sadiq Bridge Yellow Line site. Non-payment of salary since three months by the contractor (Zafar Iqbal). As requested release the pending salary at earliest. the same caller again and acknowledge the releaseed the pending slaries by contractor. as further he stated that not received as per commitment salary PKR. 25,000/- per month but received PKR. 12,000/- per month. |
The grievance has been reviewed and duly resolved. Mr. Muhammad Amir has received his pending salary for the last three months. The matter is therefore considered resolved and the complaint is closed. |
Salary Issues |
Resloved |
| 23 |
Toll free |
04 Aug 2025 |
Mr Shehbaz Laborar at Depot 2 |
Complaint received at Tollfree number. The complainant Mr Shehbaz a daily-wage laborer working at Depot 2, reported that he has been working from 07:00 AM to 06:00 PM (a total of 11 hours per day). As per Government’s notification the minimum daily wage is PKR.1,500/-. hoowever, he is being paid only PKR.1,200/- per day by the subcontractor Mr Abbas. Furthermore, past three days he has neigther been assigned any work nor receiving extra working hours payment, resulting in a lass of income & valuable time. |
Mr. Shehbaz, a worker under subcontractor Mr. Ghulam Abbas, regarding wage-related concerns. Mr. Ghulam Abbas serves as a subcontractor for CCECC Company and has engaged approximately 70 workers under his subcontract. The workers are employed in various roles, including carpenters, fitters, helpers, welders, and general laborers. CCECC awarded Mr. Ghulam Abbas a fixed lump-sum contract, which does not include any clause mandating equal daily wages across all worker categories. Under the current arrangement, helpers and new workers receive PKR 1,200 per day, while skilled workers earn between PKR 1,800 and PKR 2,000 per day. The Social Specialist, Ms. Shumaila Naz, discussed the matter with Mr. Ghulam Abbas, verified the wage structure, and explained these details to Mr. Shehbaz. Based on these findings, the complaint has been considered resolved, as no contractual violations were identified. |
Salary Issues |
Resloved |
| 24 |
Whatsapp |
05 Aug 2025 |
Anonymous |
The complaint reports that for the past 4 months salaies have been delyed & paid after 20th instead of at the start of the month and non-payment of food allowance as promised, when inquired, he was told, “if others are not getting it, why do you expect to?” addtionallly he alleges that Mr. Saeed Akram (DPM) & Mr Tanceer (Project Engineer) misbehaved & threatened him with temination also he claimed that local workers are unfairly blamed for poor performance while under performance chinese workers are not held accountable. |
The grievance has been reviewed and appropriately addressed. As the food allowance policy was formally introduced in July 2025, all eligible employees will continue to receive the allowance as part of their monthly salaries. Claims for periods before July 2025 are not applicable, as the company had already been providing meals during that time. The matter is therefore considered resolved and the complaint is closed. |
Salary Issues |
Resloved |
| 25 |
Whatsapp |
06 Aug 2025 |
Munawar Abbas Daily wage at Depot 2 |
Complaint received at GRM WhatsApp, Mr Munawer Abbas a daily-wage laborar at Depot 2 has complaint on behalf of 12 coworkers, stating they are being paid PKR. 600/- per day instead of the agreed PKR. 1,800/- by the contractor Mr Mateen Kamal. When requested the contractor cited deductions for accomodation and food this has not been disclosed at the time of hiring. further he stated on call that Mr. Mateen Kamal and Ms Shumaila threatened the to terminat them if they complain further. requested to take action agaist it. |
Following a comprehensive investigation and verification process conducted by the HR team and project management, the findings are as follows: 1. There is no record of any worker named Mr. Munawar Abbas in either company or subcontractor records. 2. Neither the company nor its subcontractors pay a daily wage of PKR 600. 3. No deductions for accommodation or food allowances are being applied to any worker. 4. The Social Specialist, Ms. Shumaila, has not received any such complaint. 5. The company maintains a strict zero-tolerance policy against threats, intimidation, or retaliation related to the submission of grievances. Based on these findings, the complaint is determined to be unsubstantiated and is therefore considered closed. |
Salary Issues |
Resloved |
| 26 |
Whatsapp |
06 Aug 2025 |
Bila Haider Daily-wage at Depot 2 |
Complaint received at GRM WhatsApp, Mr Bilal a daily-wage laborar at depot-2 has complaint regarding being paid PKR. 600/- per day instead of agreed PKR. 1,800/- by the conractor. He further stated on call that he worked for 13 days but not received full payment also he threaen by Mr. Mateen and Ms Shumaila to terminat him i he complains and being paid PKR. 600/- per day instead of agreed PKR. 1,800/-, contractor cited deduction for accomodation & food which were not disclosed at the time of hiring. |
Following a comprehensive investigation and verification process conducted by the HR team and project management, the findings are as follows: 1. Neither the company nor its subcontractors pay a daily wage of PKR 600. 2. No deductions for accommodation or food allowances are being applied to any worker. 3. The Social Specialist, Ms. Shumaila, has not received any such complaint. 4. The company maintains a strict zero-tolerance policy against threats, intimidation, or retaliation related to the submission of grievances. Based on these findings, the complaint is determined to be unsubstantiated and is therefore considered closed. |
Salary Issues |
Resloved |
| 27 |
Whatsapp |
11 Aug 2025 |
Mr. Orangzaib, Mr. Ahmed, Mr. Fayaz, Mr. Minhaj Supervisors at Depot-2 |
The joint complaint received at GRM number by Mr Orangzaib, Mr Ahmed, Mr Fayaz, Mr Minhaj supervisors at Depot-2, reported non-payment of food allowance sunce 5 months by the Mr Nabeel HR Inchage. Requested to release food allowance. |
The grievance has been reviewed and appropriately addressed. As the food allowance policy was formally introduced in July 2025, all eligible employees will continue to receive the allowance as part of their monthly salaries. Claims for periods before July 2025 are not applicable, as the company had already been providing meals during that time. The matter is therefore considered resolved and the complaint is closed. |
Management |
Resloved |
| 28 |
Whatsapp |
16 Aug 2025 |
Anonymous CCECC |
An anonymous complaint received at GRM WhatsApp. The complaintant work at CCECC Depot-2 reported non-payment of food allowance since 2 months by the management. Requested to resolve the issue & release food allowance. |
The grievance has been reviewed and appropriately addressed. As the food allowance policy was formally introduced in July 2025, all eligible employees will continue to receive the allowance as part of their monthly salaries. Claims for periods before July 2025 are not applicable, as the company had already been providing meals during that time. The matter is therefore considered resolved and the complaint is closed. |
Management |
Resloved |
| 29 |
Website |
30 Aug 2025 |
Ms. Ayesha Zeb Community Liaison Officer Depot-2 |
A complaint was received via the GRM email from Ms. Ayesha Zeb, CLO at Depot-2, stating that she resigned from her position due to the behavior of Mr. Nawab Tariq Thaheem. She reported that Mr. Thaheem consistently acted against her and was responsible for the warnings she received, which she believes were unjustified. Ms. Ayesha Zeb requested to investigate the matter thoroughly. |
• Regarding Salary Revision During the review process, Ms. Ayesha was advised to resume her duties, and the CRE also confirmed that she could rejoin her position without any objection. When the KMP team conveyed this option, Ms. Ayesha expressed that she would consider returning only if her salary was increased. This request was assessed in light of the existing remuneration structure for Community Liaison Officers across all project packages. Consideration for a further revision in her salary is not recommended. • Regarding Equal Treatment The concern regarding equal treatment has been noted. It is recommended that the Consultant’s SDS be cautioned to maintain professional conduct and communication in a polite manner with all staff, particularly female employees, to avoid any perception of bias or unequal treatment in the future. Likewise, it is advised that all the staff’s from JV Consultant and Contractor must maintain professionalism and adhere to the project’s Code of Conduct. While management should ensure a fair and respectful work environment for everyone. Moreover, staff members are also expected to demonstrate discipline, patience, and cooperation, particularly when working in a construction industry involving multiple stakeholders, pressure and diverse interactions; therefore, mutual respect and coordination among all team members are essential for maintaining a healthy work environment. • Workplace Conduct Improvement It is further advised that a mandatory counseling and refresher training session on respectful workplace behavior, effective communication, and gender sensitivity shall be organized for all consultant and contractor staff. The training will be facilitated by the KMP Social and Gender Team to reinforce compliance with the project’s Code of Conduct and promote a respectful workplace culture. |
Conflict |
Resloved |
| 30 |
E Mail |
02 Sep 2025 |
Mr. Manzoor Ahmed Sr. AutoCAD Operator at CCECC |
A complaint was received at Email from Mr. Manzoor Ahmed, Senior AutoCAD Operator (part-time) at CCECC, stating that he has not received an appointment letter despite six months of service. He alleged that Mr. Liu Jian unjustly withheld 30% of his July 2025 salary due to slow departmental output and behaved inappropriately when confronted. Mr.Manzoor Ahmed resigned in protest, claiming HR was directed not to accept his resignation. He requested intervention for the release of his withheld salary and overtime dues. |
The complaint was discussed with the contractor, and the following resolution was agreed upon: Mr. Sajid, BIM Coordinator at CCECC will receive his current month’s salary along with the previously deducted 30% portion from prior months. As the salary cutoff date is the 20th of each month, the payment will be processed and released accordingly by that date. The matter is therefore considered resolved and the complaint is closed. |
Salary Issues |
Resloved |
| 31 |
E Mail |
05 Sep 2025 |
Mr. Sajid Umer BIM Coordinator at CCECC |
A complaint was received from Mr. Sajid Umer, BIM Coordinator with CCECC, He alleged that Mr. Liu Jian unjustly withheld 30% of his July 2025 salary and unjustified deductions due to slow departmental output and threatened with termination, behaved inappropriately when confronted. Mr. Sajid Umer resigned in protest, claiming HR was directed not to accept his resignation. He requested intervention for the release of his withheld salary and other deductions. |
#REF! |
Salary Issues |
Resloved |
| 32 |
Whatsapp |
18 Sep 2025 |
Mr Mehmood Owner of Rental Buildings |
Complaint received at GRM PTCL [Mr Mehmood has raised a concern regarding the non-payment of rent for two of his buildings, as well as pending utility bills by Mr Noman Gul, who had rented both of his properties. He further stated that, due to the continued non-compliance, he has requested to pay utilities bills and rent tow of his buildings. Ror the investigation GRM KMP team has sent this case to Admin ZKB and Social Specialist ZKB.] |
Mr. Mehmood was paid the pending rent for the previous months on September 22, 2025, and the SSGC bill has also been cleared. There are a total of three electricity meters installed at the premises, out of which bills for two meters have been paid. Regarding the concern raised about delays in the payment of rent and utility bills, the property owner was informed that, as per company policy, the salary cutoff period falls between the 15th and 20th of each month. Consequently, rent and related payments are processed within this timeframe. The matter is therefore considered resolved and the complaint is closed. |
Utilities |
Resloved |
| 33 |
Website |
20 Sep 2025 |
Mr. Muhammad Naeem |
Query: Mr. Muhammad Naeem stated that he had read in the news that the Yellow Line BRT, Karachi, is expected to become operational by December 2025. However, he expressed concern that construction work on the dedicated corridor for the Yellow Line BRT has not yet commenced, which could take more than a year to complete once initiated.He further noted that the construction of the new Jam Sadiq Bridge and both depots is still ongoing and may require an additional 6 to 8 months for completion. Moreover, there has been no update regarding the procurement of buses for the Yellow Line. In light of these factors, he questioned how the project could realistically become operational by December 2025. |
This information has been misquoted by the media. The matter is therefore considered resolved and the query is closed. |
Management |
Resloved |
| 35 |
E Mail |
26 Sep 2025 |
Kainat Badar Office Assistant KMP |
The complaint was received at Project Director Email, Ms kainat Badar, Office Assistant at KMP yellow Line Head office, derogatory and mocking remarks towards Ms Kainat Badar, in front of junior staff members by Mr. Jhaman Das, and most of occasions other Senior Male Co-Workers has also addressed in a disrespectful and dismissive manner, creating an atmosphere of hostility and undermining professional decorum. Requested to ensure that workplace interactions are conducted with professionalism, dignity, and mutual respect. |
On September 29, 2025, both parties were heard by the Project Director (PD) in the presence of the Environment, Social, and Gender team. The issue was mutually resolved during the meeting, and no further action is required. The matter is therefore considered resolved and the complaint closed. |
Gender |
Resloved |
| 36 |
Other |
25 Nov 2025 |
Vakil Ahmed Driver at ZKB |
A complaint has been received via the GRM mobile number from Mr. Vakil Ahmed, a ZKB driver, reporting non-payment of his salary for the past 3–4 months. He also states that several other workers are facing similar delays. The complaint highlights that Chinese workers are paid on time, while local workers are not, and those who raise concerns are allegedly threatened with termination. It is requested that this issue be urgently investigated and pending salaries be released promptly, as the affected workers rely on these wages to support their families. |
The conplaint is under investigation. |
Salary Issues |
In Process |
| 37 |
Other |
28 Nov 2025 |
Muhammad Adil Accelator Operator at ZKB |
A complaint has been received through the GRM mobile number from Mr. Muhammad Adil, an Accelerator Operator at ZKB, reporting non-payment of his salary for the past 3–4 months. He states that while Chinese workers are paid on time, local workers face delays. According to the complaint, workers who raise concerns are threatened with termination and asked to resign or wait at least 15 days, with the justification that the owner is out of the country. It is requested that this matter be urgently addressed and all pending salaries be released, as the affected workers rely on these wages to support their families. |
The conplaint is under investigation. |
Salary Issues |
In Process |
| 38 |
E Mail |
21 Nov 2025 |
Focal Person Workers ZKB |
An email has been received through the GRM Outlook from the workers’ focal person at ZKB on behalf of approximately 250–300 employees and workers. It states that salaries for September, October, and November 2025 have not been paid, causing significant financial hardship and leading workers to stage protests at the office. Despite repeated approaches to the Project Manager and supervisors, no satisfactory response or resolution has been provided. The email serves as a formal collective complaint requesting urgent action to address the issue and ensure the prompt release of all pending salaries. |
The conplaint is under investigation. |
Salary Issues |
In Process |
| 39 |
E Mail |
22 Nov 2025 |
S M Sindhii |
An email rececived at GRM outlook regarding the issues facing at office his, including concerns related to overtime and salary deductions by the HR department. Requested to resolve his concern. |
A response email has been sent requesting the complainant to provide his contact details so the matter can be discussed and investigated promptly. We are currently awaiting his reply. |
Management |
In Process |
| 40 |
Website |
24 Nov 2025 |
Tugce Kursun |
Query: An email has been received at the GRM official address from Mr. Tugce Kursun, requesting assistance in downloading the tender documents for Package 3A: Construction of Road Corridor and BRT Infrastructure, Yellow Line BRT Corridor – Segment 2. |
A response email has been sent to download the tender documents for Package 3A: Construction of Road Corridor and BRT Infrastructure – Yellow Line BRT Corridor, Segment 2, advise to access the documents through the official website and provided the link (https://kmp.gos.pk/procurement/) where all tender-related documents are published. |
Other |
Resloved |
